RESERVATION and CANCELLATION POLICY
We require a credit card deposit equal to 50% of your total stay. If you cancel 30 days prior to your arrival date, you will receive a refund of deposit; 10 days prior, you will receive a refund of deposit minus 20%. All cancellations must be emailed to reservations@upthecreekrvcamp.com by 5 p.m. Please allow up to 30 days to process any refund. If you cancel less than 10 days prior to your arrival date, we will retain the deposit, except cancellations made on the arrival date or “No shows” will be charged for the total stay. Minimum stays may apply. There is no cancellation exception for covid-19, or any other virus or illness. On or after your reserved arrival date, there are no refunds for early departure, illness or inclement weather. We cannot guarantee specific site numbers, unless you have elected to pay a nonrefundable $25 lock fee. There is a 3% nonrefundable credit card fee for all reservations. There is a 3% nonrefundable booking fee for online reservations only that is collected by a third-party software company. Bringing firewood from home is prohibited per National Forest Service, to control invasive pests. Site rates include 30- or 50-amp service, 2 people, 1 RV and 1 tow/towed vehicle. Extra people aged 7 and older are an additional $3.00 per night. Extra vehicles are an additional $4.00 per night.
CHECK-IN PROCEDURE
Check-In is at 1:00 p.m. There will be a folder with your name and a map to your site on the kiosk in front of the office parking area. The credit card used for your deposit will be charged for the balance of your total stay, and we will email a receipt. Guests are required to complete a registration form via email sent the morning before you arrive, or there will be a paper form to complete in your folder and then return to the designated box on the kiosk. If you have extra vehicles or guests aged 7 and older, your credit card will be charged accordingly, and we will email a receipt. The office will remain closed, but our staff can be contacted via phone if you have any questions or concerns.
UP THE CREEK RV CAMP GUIDELINES
USE CAUTION around campsites, creek banks, creeks, and natural areas. Slippery, sharp rocks or objects, steep banks, concealed holes, or uneven ground, and poisonous plants or harmful critters may be present. If you or your guests are concerned about the water quality or conditions of either creek, do not enter the water. The RV Camp is not responsible for any injuries related to swimming or wading in either creek.
CAMPING IS INHERENTLY DANGEROUS due to the risks related to R.V.s and/or the outdoors such as but not limited to exposure to high winds, falling trees, limbs, nuts, floods and fire. CAMP AT YOUR OWN RISK.
PARKING, GRASS & TREES: Please do not park on or lay carpet over the grass. Do not park vehicles on the concrete patio or paved road. Do not tie anything or hang clothes lines from trees.
TENTS: One shade or screened tent is permitted. Assemble on concrete patio or gravel only.
GRILLS: Do not place any grills or cooking elements on picnic tables.
CAMPING ETIQUETTE: Please respect your fellow campers’ privacy by not walking through other campsites and refraining from creating loud noise. Quiet hours are from 10 p.m. to 8 a.m.
CHECK-IN/OUT: Check-in time is after 1:00 p.m. Check-out time is 11:00 a.m. Do not leave garbage or firewood at your campsite or in the fire-ring when you check out. Please use provided dumpsters.
PETS: Keep pets leashed, and do not allow them to disturb other campers with excessive barking or any type of aggressive behavior towards guests and/or their pets. Pet fences are permitted, however, do not leave pets penned or tied outside of your RV when you leave the RV Camp.
CHILDREN: Children must be supervised at all times. Please keep children away from the antique farm equipment and wagons for their safety. Parents are responsible for the safety and behavior of their children. Please ensure children do not disturb other guests or walk through other campsites. No sidewalk chalk, please.
PROPANE: Nearby Tel-Star Propane fills tanks: (865)-453-4355 (located behind McDonalds on Wears Valley Rd). NEARBY LAUNDRY: Eastgate Laundry, 335 Wears Valley Road, Pigeon Forge, TN.
